Cov khoom lag luam luv nqi yog cov khoom lag luam tus nqi uas tau raug txo los ntawm tus neeg muag khoom hauv kev sib txuas nrog qhov tsis paub tseeb lossis tsuas yog ua kom nce ntxiv ntawm kev thov rau nws. Nyob rau qee kis, tus neeg yuav tau tag nrho cov cai muaj los ntawm kev cai lij choj "Ntawm Kev Tiv Thaiv ntawm Cov Neeg Siv Khoom" yog tias muaj qhov tsis xws luag hauv cov khoom uas tsis tau hais los ntawm tus neeg muag khoom ua ntej lub sijhawm muag.
Yog tias cov khoom siv yuav khoom ntawm tus nqi qis lossis qis tus nqi pom tias muaj qhov tsis zoo uas tus neeg yuav khoom tsis tau ceeb toom txog, nws tuaj yeem thov los ntawm tus muag khoom rov qab, pauv, kho dawb ntawm cov khoom lag luam lossis txiav tawm cov ntawv cog lus muag khoom thiab rov qab (Tshooj 18 ntawm Txoj Cai "Rau Tus Neeg Siv Khoom Siv Cov Cai Tiv Thaiv").
Yog tias tus neeg yuav khoom xa rov qab cov nyiaj rov qab lossis pauv cov khoom rau cov zoo sib xws, cov lus nug ntawm kev txiav txim siab nws tus nqi tshwm sim. Hauv cov xwm txheej zoo li no, nws yog qhov tsim nyog yuav tau npaj mus los ntawm cov peev nyiaj uas tus neeg tau txais kev pab tiag nrog txhua tus nqi luv.
Txoj cai lij choj ua lub luag haujlwm ntawm tus muag khoom kom lees txais cov khoom lag luam uas muaj kev txo nqi ntawm qhov tsis txaus ntseeg ntawm tus yuav thiab thaum tsis paub meej vim li cas qhov tshwm sim ntawm qhov tsis xws luag, kuaj xyuas cov khoom zoo nrog kev koom nrog ntawm tus neeg yuav khoom. Yog tias cov txiaj ntsig ntawm kev kuaj xyuas tsis zoo nkauj tsis txaus siab rau ib tog twg rau kev pom zoo ntawm kev yuav khoom thiab muag, tom qab ntawd tus muag ntawm nws tus kheej them nqi nqa tawm kev soj ntsuam cov khoom. Tus neeg muag khoom kuj them rau cov khoom xa tuaj ntawm cov khoom lag luam loj luv nqi xa mus rau qhov chaw tshuaj xyuas. Yog tias qhov tsis xws luag tau tshwm sim los ntawm qhov txhaum ntawm tus yuav, tag nrho cov nqi ntawm kev tshuaj xyuas yuav "poob" rau nws.
Yog tias nws hloov tawm tias cov khoom raug yuav ntawm tus nqi luv, thiab cov neeg yuav khoom los hloov nws vim qhov tsis muaj peev xwm tau tshaj tawm tom qab kawg ntawm kev muag khoom, thaum cov khoom lag luam rov muag ntawm tus nqi tas nrho, tus neeg yuav khoom yuav tsum tsis txhob them nqi ntxiv (Tshooj 24 ntawm Txoj Cai "Ntawm Kev Tiv Thaiv Cov Neeg Siv Khoom Txoj Cai"). Koj yuav tsum tau them nyiaj ntxiv xwb yog tias cov khoom tsis raug hloov pauv rau lwm yam khoom ntawm lwm tus nqi, kim dua.
Nyob rau hauv qhov xwm txheej uas cov neeg yuav khoom tsis xav hloov cov khoom lag luam, tab sis yuav tsum muaj qhov txo qis hauv nws cov txiaj ntsig vim kev tshawb pom qhov tsis xws luag, tus nqi ntawm cov khoom lag luam thaum lub sijhawm cov neeg siv khoom nthuav qhia ntawm qhov kev xav tau xav txog.
Thaum mus yuav cov khoom luv nqi, nws yuav tsum tau nyob rau hauv lub siab tias tus neeg muag khoom tsis kam lees lub luag haujlwm rau nws, kev tsim cov xwm txheej xws li kev sib luag ntawm lwm yam khoom nrog cov khoom luv nqi, xa tawm tsuas yog them tus nqi ntawm tus neeg yuav khoom, muaj peev xwm ntawm kev thov foob tsuas yog nrog cov chaw tsim khoom, lub luag haujlwm ntawm kev pabcuam ntxiv thiab lwm yam. - yog kev tsis raug cai. Ib yam khoom lag luam muag ntawm tus nqi qis yog raug rau cov cai lij choj ib yam li cov khoom muag ntawm tus nqi. Ntxiv mus, txhua yam khoom siv yuav khoom ntawm luv nqi lossis ntawm kev muag khoom tuaj yeem hloov lossis rov qab dav dav.
Tsis tas li ntawd, tus yuav ntawm cov khoom lag luam luv nqi muaj 14 hnub los pauv cov khoom lag luam tsis yog khoom noj ntawm cov khoom lag luam zoo uas tsis haum rau cov qauv, loj, hom, xim, qhov loj me lossis kev teeb tsa.
Yog li, tus neeg yuav khoom ntawm cov khoom lag luam luv nqi tau khaws txhua txoj cai uas tau muab los ntawm Consumer Protection Law.
